AUTO PLAY LABS
REFUND, CANCELLATION & DISPUTE POLICY
Applies to ALL AutoPlayLabs Automation Extensions
Effective Date: April 6, 2025
Last Updated: April 6, 2025
IMPORTANT NOTICE
This Refund, Cancellation & Dispute Policy is a legally binding agreement between you and AutoPlayLabs (“we”, “our”, “us”).
By installing, starting a free trial, subscribing to, or purchasing any AutoPlayLabs product, you confirm that you have read, understood, and agreed to this policy in full.
If you do not agree with this policy, you must not purchase or use any AutoPlayLabs product.
Payment completion or subscription activation constitutes legal acceptance of this policy.
DIGITAL PRODUCT NATURE
All AutoPlayLabs products are digital automation software delivered immediately upon purchase.
Because this is a digital service:
- Access is granted instantly
- Software is considered “delivered” at the time of purchase
- Refunds are limited and strictly controlled
FREE TRIAL REQUIREMENT
All AutoPlayLabs products offer a free trial or evaluation period.
The free trial exists to allow users to:
- Test functionality
- Verify compatibility
- Understand limitations before purchase
By purchasing a subscription or license, you confirm that:
- You had access to a free trial
- You tested the product
- The product meets your expectations and requirements
Purchases made without using the free trial are still subject to this policy.
REFUND ELIGIBILITY
Refunds are granted ONLY under the conditions listed below.
A refund request does not guarantee approval.
REFUNDS ARE ALLOWED ONLY IF ALL CONDITIONS ARE MET
A refund may be approved only if:
- The extension is completely non-functional
- Core advertised features fail entirely
- The issue is caused by AutoPlayLabs software itself
- The issue is reported within the applicable refund window
- Valid proof is provided (screenshots or screen recording)
Partial functionality issues, misunderstandings, or third-party problems do not qualify.
REFUNDS ARE NOT ALLOWED FOR THE FOLLOWING REASONS
Refunds will NOT be issued for:
- Change of mind
- “I no longer need it”
- Mistaken purchase
- Misunderstanding of features
- Incorrect setup or user error
- Partial dissatisfaction or expectations mismatch
- Third-party website changes or updates
- Temporary breakage due to third-party updates
- Delay while AutoPlayLabs updates the extension
- Third-party website shutdown or discontinuation
- Account bans, limits, or restrictions
- Violation of third-party platform rules
- Abuse or misuse of the software
These reasons are explicitly non-refundable.
REFUND TIME WINDOWS (STRICT)
Refund requests must be submitted within the following time limits:
Monthly subscription: within 7 days of purchase
Yearly subscription: within 14 days of purchase
Lifetime license: within 21 days of purchase
After these time limits:
NO refunds will be issued under any condition.
HOW TO REQUEST A REFUND
To request a refund, you must follow ALL steps below:
- Send an email to [email protected]
- Use the subject line: Refund Request – Product Name
- Include the following:
- Purchase email address
- Order ID or invoice number
- Detailed explanation of the issue
- Screenshots or screen recording showing the problem
Incomplete requests may be rejected.
Refund review time: 3 to 5 business days.
SUBSCRIPTION CANCELLATION POLICY
You may cancel your subscription at any time to stop future billing.
Cancellation does NOT result in a refund unless it meets the refund eligibility rules above.
HOW TO CANCEL YOUR SUBSCRIPTION
To cancel your subscription:
- Go to your Profile
- Click Manage Subscription
- Select Cancel Subscription
Once canceled:
- Future billing will stop
- Access continues until the end of the current billing period
- Past payments are non-refundable
NO PARTIAL REFUNDS
We do NOT offer:
- Partial refunds
- Pro-rated refunds
- Refunds for unused time
All billing periods are charged in full.
DISPUTE & CHARGEBACK POLICY (VERY IMPORTANT)
By purchasing any AutoPlayLabs product, you explicitly agree to the following dispute rules.
CONTACT SUPPORT BEFORE ANY DISPUTE
Before filing any bank dispute or charge back, you agree to:
- Contact AutoPlayLabs support first
- Allow reasonable time for investigation or resolution
Filing a dispute without contacting support is a violation of this policy.
NON-DISPUTABLE TRANSACTIONS
The following situations are NOT valid reasons for disputes or chargebacks:
- Use of the software after purchase
- Use beyond the refund window
- Refund denial based on this policy
- Feature misunderstanding
- Third-party website changes or shutdowns
- Temporary incompatibility during updates
- Account bans or restrictions
- Change-of-mind claims
Digital access equals “service delivered”.
DISPUTE EVIDENCE SUBMISSION
If a dispute or chargeback is filed, AutoPlayLabs reserves the right to submit evidence including:
- Proof of software access
- Extension installation and usage timestamps
- Device and browser metadata
- Free trial availability records
- This policy as a binding agreement
- Communication history with the user
This evidence may be submitted to:
- Payment processors (such as Stripe)
- Card networks
- Issuing banks
CONSEQUENCES OF DISPUTES
If a chargeback or dispute is filed:
- License access may be revoked immediately
- All related accounts may be permanently blocked
- Future purchases may be refused
Dispute resolution does not reinstate access.
FRAUD AND ABUSE
Fraudulent refund requests, false claims, or abusive disputes may result in:
- Permanent termination
- Legal action where applicable
- Reporting to payment processors
FINAL ACKNOWLEDGEMENT
By completing a purchase, you acknowledge that:
- You understand this is a digital automation product
- You accept all refund limitations
- You agree not to misuse the dispute system
- You accept that third-party platforms control availability
CONTACT INFORMATION
For refund, cancellation, or billing questions, contact:
Email: [email protected]
